Privacy Policy
Last updated: June 1, 2026
**Privacy Policy**
Welcome to **Neoncart**! Your privacy matters to us. This policy explains what personal data we collect, how we use it, and how we keep it safe — all in line with UAE e‑commerce and consumer protection laws.
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**1. Information We Collect**
We collect information you provide directly when using our website:
- **Personal Identifiers:** Name, shipping/billing address, phone number, and email address.
- **Payment Information:** Credit/debit card details. These are **never** stored, sold, or shared with third parties.
- **Technical & Usage Data:** IP address, browser type, time zone, page interactions, and device information collected via cookies.
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**2. How We Use Your Information**
We use your data for specific business purposes, including:
- Processing, fulfilling, and delivering your orders (with free UAE shipping).
- Sending order updates, tracking info, and responding to customer service inquiries (within 1–3 business days).
- Preventing fraud and ensuring a secure shopping environment.
- Complying with UAE legal and regulatory requirements.
- Sending promotional emails — **only if you've opted in**.
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**3. Information Sharing & Disclosure**
We **do not** sell, rent, or trade your personal data. We only share it with trusted partners who help us run our store:
- **Delivery Partners:** UAE couriers and logistics providers.
- **Payment Gateways:** Authorized financial institutions for secure transactions.
- **Legal Compliance:** Authorities when required by UAE law or court orders.
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**4. Data Security**
We use strong technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Online payments are encrypted with standard security technologies. However, no internet transmission is 100% secure.
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**5. Cookies & Tracking**
We use cookies to improve your browsing experience, remember your cart, and analyze traffic. You can disable cookies in your browser settings, but this may affect some website features.
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**6. Your Privacy Rights**
Under UAE guidelines, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your data (subject to legal or transactional retention).
- Opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
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**7. Changes to This Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or UAE regulations. Any updates will take effect immediately when posted on this page. We encourage you to review it periodically.
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**8. Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:
- **Email Support:** [email protected]
- **Contact Number:** +971 50 324 3248 *(Available on business days only)*