Returns & Refund Policy
Last updated: June 1, 2026
**Refund & Return Policy**
Welcome to **Neoncart**! We want you to love your purchase, but if something isn't right, we're here to make returns simple and hassle‑free.
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**1. Return Window**
You have **30 days** from the date you receive your item to request a return. Requests made after this period won't be accepted.
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**2. Return Eligibility & Conditions**
To qualify for a full refund, returned items must meet these requirements:
- **Condition:** Unused, unwashed, unaltered, and in the exact same condition as received.
- **Packaging:** Original packaging with all tags, labels, and hygiene seals (if applicable) intact and unbroken.
**Non‑Returnable Items** (hygiene and safety reasons):
- Innerwear, underwear, and swimwear
- Bodysuits and socks
- Personal care items and cosmetics
- Items marked as "Final Sale"
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**3. Return Shipping & Fees**
- **Return Shipping Fee:** A flat fee of **AED 20** will be deducted from your refund to cover return logistics.
- **Initial Shipping Fees:** Original shipping charges are non‑refundable.
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**4. How to Initiate a Return**
1. Contact us at **[email protected]** or via WhatsApp at **+971 50 324 3248**.
2. Provide your **Order Number**, the item(s) you wish to return, and the reason.
3. Our team will review your request within **1 to 3 business days**. Once approved, we'll arrange a courier pickup or send you further instructions.
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**5. Refund Processing & Timelines**
- **Inspection:** Returned items are checked at our warehouse.
- **Approval Notice:** We'll notify you by email or SMS whether your return is approved.
- **Refund Method:** Approved refunds go back to your original payment method.
- **Processing Time:** Please allow **7 to 14 business days** for the refund to appear, depending on your bank or card issuer.
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**6. Exchanges**
We don't offer direct exchanges. If you need a different item, simply return the original and place a new order once the return is accepted.
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**7. Damaged, Defective, or Incorrect Items**
Please check your order right away upon delivery. If you receive a damaged, defective, or wrong item, contact us within **48 hours** with your order number and clear photos or videos. We'll arrange a free replacement or full refund promptly.
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**8. Contact Us**
Have questions about returns or refunds? Reach out to us:
- **Email Support:** [email protected]
- **Contact Number:** +971 50 324 3248 *(Available on business days only)*