Shipping & Delivery Policy
Last updated: June 1, 2026
**Shipping & Delivery Policy**
Welcome to **Neoncart**! We're here to make your shopping experience as smooth as possible. Below, you'll find everything you need to know about shipping, delivery, and how we handle your orders.
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**1. Free Shipping Nationwide**
We offer **FREE SHIPPING** on all orders across the UAE — no minimum purchase, no hidden fees, no surprises.
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**2. Delivery Timelines**
We partner with reliable logistics providers to deliver your order within **1 to 3 business days** after dispatch.
Please note: delivery times may vary slightly during UAE public holidays (like Eid or National Day) or peak promotional periods.
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**3. Order Processing & Tracking**
Once your payment is confirmed, we'll carefully pack your order and get it ready for shipment.
As soon as your package is with the courier, we'll send you a shipping confirmation via email or SMS — complete with a tracking number and link so you can follow your delivery in real time.
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**4. Customer Support & Response Time**
Your satisfaction matters to us. For any shipping-related questions, order updates, or delivery concerns, our support team will get back to you within **1 to 3 business days**.
Our customer service team is available **Monday to Friday**. Messages sent over weekends or public holidays will be handled on the next business day.
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**5. Delivery Attempts & Customer Responsibilities**
To make sure your order reaches you without a hitch, please double-check that your shipping address is complete and accurate, and include a valid UAE mobile number at checkout.
If the courier can't reach you after several attempts, or if the address provided is incorrect or incomplete, your package may be returned to our warehouse. In that case, your order will be cancelled. If you still want the items, you'll need to place a new order with the correct details.
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**6. Damaged or Missing Items**
Please inspect your package as soon as it arrives.
If your order is damaged or any items are missing, let us know within **48 hours of delivery**. Be sure to include your order number and clear photos or videos of the outer packaging and the items you received.
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**7. Contact Us**
Have questions about your delivery? Reach out to us:
- **Email Support:** [email protected]
- **Contact Number:** +971 50 324 3248 *(Available on business days only)*